FAQs

Orders

How can I place an order?
Simply browse our store, select the items you love, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or shipped, we may not be able to make changes.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package.

Shipping

Where do you ship?
We currently ship within the United States & United Kingdom.

How long does shipping take?
Orders are processed within 1–2 business days.
Delivery typically takes 5–7 business days after shipment.

Will I receive tracking information?
Yes. Once your order is shipped, you will receive an email with tracking details.

Returns & Refunds

Do you accept returns?
Yes. If you are not satisfied with your purchase, please contact us within the return period listed in our return policy.

How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are typically processed within a few business days.

Support

How can I contact customer support?
If you have any questions or concerns, please contact our support team.

Email: sales@handbagheaven.shop

We typically respond within 24–48 business hours.